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Frequently Asked Questions

What are your support hours?

Our support team is available 24/7 for critical issues. Standard support is Monday-Friday, 9 AM - 6 PM EST. Enterprise clients receive dedicated 24/7 support.

How quickly will I receive a response?

Response times vary by priority level: Critical (1 hour), High (4 hours), Medium (24 hours), Low (48 hours). Enterprise clients receive expedited response times.

Do you offer onboarding assistance?

Yes! All new customers receive complimentary onboarding support including setup guidance, best practices training, and initial configuration assistance.

Can I schedule a demo or consultation?

Absolutely! Contact us at contact@aiqualtest.com or use the contact form to schedule a personalized demo and consultation.

What if I need help integrating AiQT with my existing systems?

Our integration specialists can assist with API integration, custom workflows, and technical architecture. Contact us at contact@aiqualtest.com for dedicated integration support.

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